Blog > Buyers' Most Common Mistakes in the Loan Shopping Experience!
Buyers' Most Common Mistakes in the Loan Shopping Experience! π‘π°
One of the biggest mistakes buyers make is trusting technology to solve all their issues, then waiting until the last moment to choose a lender—only to be frustrated when their loan closes late. π«πΈ
“Just the Facts,” Joe Friday - Dragnet
According to JD Power’s study, "As competition for housing grows, lenders who prioritize personal, advisory-driven experiences will stand out." In today’s market, relationships—not just rates—could be the key for agents and mortgage loan officers (MLOs) to win more borrowers. π€πΌ
As Lenders Move to More AI, Borrowers Want a Real Human π€β‘οΈπ¨πΌ
A report by JD Power reveals that 90% of borrowers expect their lender to walk them through every step, up from 84% just two years ago. ππ‘
“Borrowers are looking for a more advisory experience driven by lender expertise, delivered through live representatives.” – Bruce Gehrke, JD Power
π The preference for digital lending is declining—buyers who prefer an online-only experience have dropped by 16% to just 43%. Meanwhile, more borrowers are engaging with lenders earlier in the homebuying journey, with 42% seeking guidance before finding a home. ππ
π‘ Why does this matter? Borrowers who connect with lenders earlier are 42% more likely to recommend their lender to friends and family. Referrals = Success! π―
Face-to-Face Lending is Making a Comeback π€π¬
π The number of borrowers who believe a "perfect lending environment" should always include in-person consultations has increased by 33%—now making up 61% of all borrowers.
π‘ For first-time buyers, engaging with lenders before shopping for a home has grown from 35% to 42% in the past three years. Waiting until the last minute? That could cost you! β³πΈ
π’ Key Takeaway for Homebuyers & Lenders: Buyers who delay engaging with a lender are twice as likely to submit multiple loan applications with competing lenders—risking delays and frustration. On the flip side, those who start early are 42% more likely to recommend their lender to others. ππ‘
At HOTT Homes Property Management and Real Estate, we know that choosing the right lender early in the process is key to a smooth, stress-free homebuying experience. Whether you're buying, selling, or investing, visit HOTTHomesSells.com to connect with trusted experts who guide you every step of the way! ππ
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Monique H. Ott-Beacham
Broker | License ID: DRE #01448692
Broker License ID: DRE #01448692